Welcome to Kroustalis Medical Care

Address: Rue du Pont de la Ramée 10, 6640 Morhet, Belgium
  Contact : +32 493 37 20 46

Privacy Policy

1. Introduction

This Privacy Policy explains how Kroustalis Medical Care (“we”, “the Company”) collects, processes, and protects your personal data when you visit our website or use our services.
We are fully committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR – EU 2016/679).

By using this website, you acknowledge that you have been informed of and agree to the practices described herein.

2. Categories of Personal Data We Collect

a) Data you provide directly

  • Full name

  • Email

  • Phone number

  • Contact form content

  • Appointment details

  • Medical information you choose to disclose (optional)

b) Data collected automatically

  • IP address

  • Device and browser information

  • Cookies (see Cookie Policy)

  • Usage data (pages visited, time on site)

c) Communication-related data

  • Email correspondence

  • Communication history

We do not collect sensitive data without your explicit consent.

3. Purpose of Processing

Personal data is used exclusively for:

  1. Processing requests, communications, and appointments

  2. Providing medical-related information upon request

  3. Improving website functionality and security

  4. Compliance with legal obligations

  5. Preventing fraud or malicious activity

  6. Internal analytics and service improvement

We do not use your data for advertising purposes.

4. Legal Basis

Processing is carried out under one or more of the following bases:

  • Consent

  • Performance of a service (communication, appointments)

  • Legitimate interest (website security and functionality)

  • Legal obligation

5. Data Sharing

Your personal data is not shared with third parties except:

  • hosting or technical providers (under confidentiality)

  • medical partners, only upon your explicit request

  • when required by law or authorities

We do not sell, rent, or trade personal data.

6. Data Retention

Data is retained only for as long as necessary:

  • Contact information: up to 24 months

  • Medical information: as required by law or service

  • Cookies: per Cookie Policy

  • Legal obligations: as required by regulation

After these periods, data is securely deleted.

7. Children & Vulnerable Persons

The website is not intended for children under 16.
We do not knowingly collect data from minors.

8. Data Security

We implement appropriate technical and organizational measures to protect your data from:

  • loss

  • unauthorized access

  • alteration

  • unlawful processing

However, no digital system is 100% secure.

9. Your Rights

Under GDPR you may request:

  • Access to your data

  • Correction of inaccuracies

  • Deletion (“right to be forgotten”)

  • Restriction of processing

  • Data portability

  • Withdrawal of consent

  • Filing a complaint with the Data Protection Authority

Requests should be sent to: info@kroustalis-medical-care.be

10. International Data Transfers

We do not transfer data outside the EU.
If this ever becomes necessary, appropriate safeguards will be applied.

11. Policy Updates

We may update this Policy periodically.
Continued use of the website implies acceptance of any changes.

12. Contact

For questions or data-related requests:

info@dociq.health